FAQ

The Ins And Outs of How We Do Business

Frequently asked questions

Why should I trust Frangipani?


We’re proud to offer professional housecleaning services and employ residential housekeepers who deliver top-quality services. After undergoing an extensive background check, each member of our team is thoroughly trained on every step of our detailed cleaning plans. We also back all of our work with adherence to health and safety protocols. These are just a few of the many reasons why customers trust Frangipani.




Who does Frangipani hire to clean my home?Who does Frangipani hire to clean my home?


We assure you that we employ best and fully trained professional housecleaner at your service. We respect all of our customers by never smoking, drinking, eating, or using appliances during home cleaning a[appointments. Our cleaners wear frangipani’s nationally recognized uniforms with pride and confidently carry out services that exceed expectations. We also undergo regular training to ensure that we’re always up to date with all of the latest and success-proven cleaning techniques. For additional safety and peace of mind, the work we perform for each customer is held accountable by a trusted and experienced supervisor.




How will our relationship work?


At Frangipani, we comprehend the importance of communication, especially when it comes to important valuables in your home and any specific cleaning requests you may have. Our housecleaning franchise owners value your trust and do everything possible to earn it by performing reliable, affordable, top-notch cleaning services designed to meet your needs and exceed your expectations.




Do I need to be home for every cleaning service?


No. Because we work on an 8 a.m. to 5 p.m. schedule most of our customers aren’t home when we arrive. In a majority of these cases, our insured housecleaning professionals are provided with a spare key or garage code.





Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

Normally, all sorts of payments are due on the day our cleaning services are scheduled. But, we also accept advance payments via credit and debit cards. Moreover, please note that we do not accept any checks.

Cancellation Policy

Frangipani understands how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you call about 72 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.

Thanks to our contract-free system, you never need to worry about being locked into a cleaning plan. Our flexibility is just one of the many Frangipani perks and it helps us ensure the satisfaction of thousands of homeowners across the country.

Satisfaction Guarantee

The cleaning methods we use to ensure that your home receives the most consistent clean every time. During your first consultation, we’ll create a customized cleaning plan that’s designed to accommodate all of your specific requests. However, we do recognize that perfection is not always possible, which is why we back all of our work with a satisfaction guarantee. We’re happy to correct our mistakes at no additional cost to you when you call us within 24 hours of your most recent service.